Delivery Policy
Order Processing Times
All orders are processed within 1 to 3 business days (excluding weekends and holidays).
Once your order has shipped, you will receive a confirmation email with a tracking number.
Delivery Times and Costs
Delivery times are given as an indication and may vary depending on the destination and the carrier chosen by the customer.
Delivery Tracking
A tracking number will be sent to you as soon as your order is shipped. You can track your package via our page Order tracking or directly on the carrier's website.
Delivery Delays and Problems
If you have not received your order within the specified time frame, please contact us at contact@rockthestreet.fr with your order number. We will do our best to resolve the issue quickly.
Delivery to a Relay Point
Available only in mainland France. You can choose your collection point during checkout.
Last updated : 12/05/2025
Return Policy
We hope you are completely satisfied with your order. If not, you have 7 days from the date of receipt to make a return.
Return Conditions
To be eligible for a return, the item must:
- Be unworn, unwashed, undamaged
- Be returned in its original packaging with the tags still attached
- Be returned within 14 days of receiving your order
Items that do not meet these conditions will not be refunded or returned.
Return Procedure:
1. Contact us at contact@rockthestreet.fr with your order number and the items you wish to return.
2. Once the request is accepted, return the items to the following address:
RTS MUSIC, 8 Rue Charlot, 92130 Issy-les-Moulineaux, France
3. Attach a copy of the order form or write your order number inside the package.
Return Fees
Return costs are the responsibility of the customer, except in the following cases:
• defective item
• preparation error on our part
Refund
Once the return has been received and verified, the refund will be made within 7 working days via the payment method used during the purchase.
We will send you a confirmation email as soon as the refund is processed.
Exchanges
We do not offer exchanges. If you would like a different size or style, simply return the item and place a new order.
